Privacy Policy
Last updated: May 19, 2025
Live Poultry Store ("we," "us," or "our") operates livepoultrystore.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or place an order with us.
1. Information We Collect
We collect information you provide directly when you:
- Place an order (name, email, phone, shipping address, payment method)
- Contact us via our contact form (name, email, phone, message)
- Subscribe to our newsletter (email address)
- Call us directly (phone number, order information)
We also automatically collect certain technical information including your IP address, browser type, referring URLs, and pages visited for security and analytics purposes.
2. How We Use Your Information
- To process and fulfill your orders
- To communicate about your order, shipping, and delivery
- To send newsletters and promotional emails (if you subscribed)
- To respond to your inquiries and provide customer support
- To improve our website and services
- To comply with legal obligations including USDA APHIS export requirements
3. How We Protect Your Information
We implement industry-standard security measures including SSL encryption on all pages, secure form submission, and limited staff access to customer data. We never store credit card numbers on our servers. Payment processing is handled by secure third-party processors.
4. Payment Methods & Security
We accept Zelle, Cash App, Apple Pay, Visa, Mastercard, and American Express. When you pay by Zelle or Cash App, your payment is processed through those third-party platforms under their respective privacy policies. Card payments are processed through PCI-compliant payment processors — we never see or store your full card number.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- USPS and shipping carriers (name, address, phone for delivery)
- USDA APHIS (for export documentation on international orders)
- Email service providers (for newsletter delivery)
- Legal authorities (if required by law)
6. Newsletter & Email Communications
If you subscribe to our newsletter, you will receive occasional emails about breed arrivals, care tips, and promotions. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at info@livepoultrystore.com.
7. Cookies
Our website uses essential cookies for shopping cart functionality and session management. We do not use tracking cookies or advertising cookies. Your browsing session is not tracked across other websites.
8. Your Rights
You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal requirements), and opt out of marketing communications at any time. Contact us at info@livepoultrystore.com to exercise any of these rights.
9. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy questions or requests, contact us:
- 📞 Phone: +1 (346) 636-0501
- ✉️ Email: info@livepoultrystore.com
- 🌐 Website: livepoultrystore.com/contact
- 📍 Location: Texas, United States